Human Skills · Book 1
Trust — Practice Simulations
Scan a code in the book, or tap any exercise below to practice.
Step 2 · Repair
Which Stage Are You In?
Locate where a repair really stands.
Responsibility
Spot the avoidance tactics we all reach for.
Taking Ownership of the Situation
Separate the facts from the story around them.
Recognizing Empathy
Tell real empathy from its near-misses.
Writing Your Apology
Build an apology that actually lands.
What To Change
Turn a good intention into a can't-fail first step.
Communicate & Schedule Follow-Ups
Close the loop so change is felt, not just promised.
Step 3 · Expand
Responding to Others' Emotions
Meet strong feeling without making it worse.
What Stage Is Your Team In?
Read the stage — and the move that fits it.
Addressing the Shortcuts of Bias
Redraw the shortcuts you didn't choose.
Pressure Cooker
Hold trust steady when the heat is on.
Step 4 · Sustain
Curiosity
Keep asking the question that keeps trust alive.
Your 5 Whys
Dig past the person to the system underneath.